6 Focus Your Health What’s this? Want to learn more about the topics in Focus Your Health? With our HealthReach Audio Health Library, getting the health infor- mation you need is as simple as 1-2-3. You can find a list of topics and codes at hpsj.com/ advice-nurse. 1 Call 800.655.8294 anytime, 24 hours a day, 7 days a week. 2 Once you are connected to the call center’s auto- mated menu, press 2 to access the library. 3 Follow the prompts to listen to the topics that interest you. Are your meds covered? A drug list is a list of medications (meds) your doctor can use that will be covered by HPSJ. It lists safe and helpful meds that offer the best value without sacrificing quality of care. To see what meds are on the drug list, you can: ● Use the online search tool at medi-calrx.dhcs.ca.gov/ member/drug-lookup. ● Download a copy of the drug list at medi-calrx.dhcs.ca.gov/ member/forms-information under the “Covered Products Lists” tab. ● Call the Medi-Cal Rx Customer Service department at 800.977.2273, which is available 24 hours a day, 365 days of the year. As a Medi-Cal member, you pay nothing for outpatient meds and some over-the- counter meds (OTC) if the three reasons below are met: 1 The med(s) is(are) listed in HPSJ’s drug list. 2 The med(s) is(are) prescribed by a doctor. 3 The med(s) is(are) picked up at a pharmacy that works with Medi-Cal Rx. As a Health Plan of San Joaquin (HPSJ) member, we want you to know that we speak your language. You have the right to no-cost interpreting as well as American Sign Language. You can get member materials in the language and format you want, such as braille, large print and audio. Interpreters are ready to help you 24 hours a day, 7 days a week and 365 days a year. It is very important to use a skilled interpreter for your language needs when you visit with your doctor. Why should family members not be used as interpreters? ● Family members may not tell you exactly what the doctor says. ● They may make suggestions on your behalf to the doctor. ● They may not tell the doctor all of your concerns. ● They may not ask all your questions. Why is it important to use an interpreter? A skilled interpreter can: ● Listen to your doctor and tell you what he or she is saying in your language ● Tell your doctor what you are saying ● Tell you the facts the doctor is giving you about your health ● Tell you the instructions for how to take your meds Need help with your health care visit? Please call Customer Service at 888.936.PLAN (7526); TTY/ TDD: 711. Customer Service can help Monday through Friday, 8 a.m. to 5 p.m. Let’s speak your language, together
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