Health Plan of San Joaquin | Focus Your Health | Summer 2021

Do you have a complaint? The best way to take care of a problem is to talk to your doctor. If you are not happy with the health care you received, you can file a grievance, also known as a complaint. It is your right to file a complaint. You will not be discriminated against or lose your benefits. If you want to file a grievance, you can: ● Call Customer Service at 888.936.PLAN ( 7526 ) or TTY/TDD: 711 , Monday through Friday from 8 a.m. to 5 p.m. ● Visit hpsj.com/ grievances-appeals to file online or to download the form to fax to us. QI program Information about the Quality Improvement program for members Our Quality Improvement (QI) program puts your needs first. We focus on making programs to help give you the best care. This helps you stay healthy. HPSJ’s QI team always works to improve the safety and quality of care you get. Each year, we check our QI program, looking at ways to improve and then set new goals. Goals are shared with doctors to track member gaps in care and needs. HPSJ members, local doctors and our staff are part of the QI committees. To learn more about the QI program, please visit hpsj.com/quality-management-plan . F O R M O R E What’s this? Want to learn more about the topics in Focus Your Health ? With our HealthReach Audio Health Library, getting the health information you need is as simple as 1-2-3 . You can find a list of topics and codes at hpsj.com/ advice-nurse . 1 Call 800.655.8294 anytime, 24 hours a day, 7 days a week. 2 Once you are connected to the call center’s automated menu, press 2 to access the library. 3 Follow the prompts to listen to the topics that interest you. 8 Focus Your Health