Health Plan of San Joaquin | Focus Your Health | Summer 2021

Reach out to us ● Find our toll-free number. ● Call us if you have questions. ● Ask about the TDD/TTY line if you have a hearing problem. ● Find out how to reach your doctor. ● Contact staff if you have questions about how we manage care and services. ● Learn about language help if you do not speak English well. ● Find facts about our Quality Improvement program, what we do, how we do it and our program goals. Online tools to handle—and better—your health ● Review your Personal Health Assessment and health risks. ● Track your health goals. ● Learn about preventive health care visits. ● Find tips and tools to keep you healthy. Complaints If you do not agree with a ruling about your care or bene- fits, or have a problem with a doctor, our website explains how you can file a complaint or appeal by visiting hpsj.com/ grievances-appeals . How HPSJ makes health care decisions ● See our rule: How we do not financially reward a person for Utilization Management decisions. ● Learn about external appeals steps. ● See how you can join our: ➜ Case Management programs: hpsj.com/ case-management ➜ Disease Management programs: hpsj.com/ disease-management ● Learn how your caregiver can guide you. Visit us online at hpsj.com , learn more about these topics in your online EOC or call Customer Service toll-free at 888.936.PLAN ( 7526 ) or TTY/TDD: 711 . Payments and claims ● Learn what to do with fees, bills or other charges. ● Send a claim for a covered service you paid for. Information in FOCUS YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. For more information about services available through your medical plan, consult your benefit booklet or call HPSJ. Models may be used in photos and illustrations. 2021 © Coffey Communications, Inc. All rights reserved. 简体中文 (Simplified Chinese) 注意：如果您使用简体中文，您可以免费获得语言协助服务。 请致电 . 888.936.PLAN (7526)，(TTY/TDD 专线 711)。 Language Assistance Services English ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 888.936.PLAN ( 7526 ) (TTY/TDD: 711 ). Español (Spanish) ATENCIÓN: Si usted habla español, se encuentran disponibles servi- cios sin costo de asistencia de idiomas. Llame al 888.936.PLAN ( 7526 ) (TTY/TDD: 711 ). 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血 統、年齡、殘障或性別而歧視任何人。 Nondiscrimination Notice Health Plan of San Joaquin complies with applicable fed- eral civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Health Plan of San Joaquin cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Focus Your Health 7