Health Plan of San Joaquin | Focus Your Health | Winter 2019

4 Focus Your Health To our Health Plan of San Joaquin members We always are worried for your health and the well-being of your family and community. We are concerned when there are natural disasters, such as the recent California fire season. We ask you to please: ● ● Keep with you your prescribed meds and charged or battery-reliant health care tools ● ● Keep your HPSJ ID card with you ● ● In a natural disaster, you can get any of this local help without prior HPSJ say-so: ER hospital care, urgent care and drugstore fills of prescribed meds PG&E help ● ● Please go to pge.com . There you can follow their Twitter updates and get text/email alerts. (Not all of our members get their gas and electric from PG&E; please ask them for news.) HPSJ Customer Service: ● ● Toll-free at 888.936.7526 (TTY/TDD: 711 ), 8 a.m. to 6 p.m., Monday through Friday. ● ● If you have a problem getting vital or life-sustaining supplies during a power outage, please call HPSJ Care Coordination at 209.942.6352 (Monday through Friday, 8 a.m. to 5 p.m.). ● ● Our 24/7 Nurse/Doctor Advice Line (HealthReach) is at 800.655.8294 . Call any time, day or night! What we are doing for HPSJ members touched by fire season and power shutoffs ● ● Ease of reach to meds: ➜ HPSJ works with nearly all drugstores in California, as well as all major chains. Members may go to any of these drug- stores. In the rare case that a drugstore is not part of the group, HPSJ will pay you back for out-of-pocket charges. ➜ If you have had your meds lost, harmed or destroyed due to fire or mandated evacua- tions, you may at once refill them, even if they are not due to be refilled. ➜ HPSJ offers a three-day (72-hour) supply for meds, along with controlled meds that are part of a benefit—but may be subject to limits. ● ● Find a doctor: If you are not able to be seen by your group or normal doctors, along with urgent care and hospitals, we will help you find a doctor, along with, if needed, doctors not in our group. ● ● Mental health: HPSJ’s partner, Beacon Health Strategies, will help members find mental health help if they cannot reach their usual source of care. Call Beacon Health Strategies at 888.581.7526 . ● ● Urgent care: If the fires or power outages cause you to need urgent care, you may go out of HPSJ’s group. ● ● Toll-free numbers for questions on loss of member ID card, med refills and doctors not in our group—or how to reach nearby health care: ➜ HPSJ Customer Service at 888.936.PLAN ( 7526 ), TTY/TDD: 711 . ➜ HealthReach 24/7 Nurse/Doctor Advice Line at 800.655.8294 . Please call any time, day or night! We are here to help you. ● ● Your safe member portals are at: ➜ hpsj.com/members — set up or get into your online account ➜ myHPSJ —download the app for your phone (Apple or Android) Stay safe during fire season and PG&E power outages November 2019