Health Plan of San Joaquin | Focus Your Health | Fall 2020

F ocus Your Health 3 Learning you have a long-term health problem can be over- whelming. HPSJ has a team of nurses and health navigators who are here to help you if that happens. If you have diabetes, asthma, congestive heart failure (CHF) or chronic obstructive pulmo- nary disease (COPD), you can join the Complex Case Manage- ment program. You may have gotten a letter or phone call from a Case Management team member. The team is here to help you get the best care possible through health educa- tion and tips. We are here to help you coordinate care. That means we want to: Access to healthy food Life isn’t always easy…we’re here to help We’re standing by to help. Let us assist you in finding resources and solutions. Family or social support Substance abuse Housing Violence or crime Are any of these a worry for you or your family? Call: 209.942.6352 Visit: hpsj.com/ case-management Health starts in our homes and communities. Transportation to health visits  ● Help you make sense of your condition and your doctor’s treatment plan  ● Educate you about your follow-up care  ● Help you work with your health care team so that your needs are clear  ● Connect you with community services  ● Help you address concerns you have about your care In short, the Case Manage- ment team wants to support you so that you can focus on what’s most important: getting better. You may opt in or out of services at any time. You can also talk to your doctor, who can refer you. Or you or your caregiver can self-refer. We’re here to help For information on how to enroll, visit hpsj.com/case-management or call our team at 209.942.6352 to enroll, opt out or refer as a caregiver. are trained and tested to make sure they know the words doctors use to help you understand better. Interpreters can:  ● Interpret health care terms so you can make the best choice  ● Help you better understand your doctor, your plan and how to take your meds   ● Discuss Utilization Management (UM) issues in your language Need help getting an interpreter? Call HPSJ’s Customer Service at 888.936.PLAN ( 7526 ); TTY/TDD: 711 at least five working days before your visit. Customer Service can help Monday through Friday, 8 a.m. to 5 p.m. You can also visit our Customer Service website at hpsj.com and fill out the “Request an Inter- preter” form.