Health Plan of San Joaquin | Focus Your Health | Fall 2018

6 Focus Your Health Need to ask a question about your health? Call HealthReach, a free phone service to give you the care you need when your doctor is not available. HealthReach can help you: ● ● Speak with an Advice Nurse ● ● Talk to a doctor ● ● Find urgent care locations near you ● ● Decide if your problem can be treated at home ● ● Listen to Audio Health Library topics What is Complex Case Management? Complex Case Management (CCM) is a program that gives you care to meet your health care needs. Our nurses work with you, your doctors and the person taking care of you to craft a plan of care that can help you with your health needs. CCM was made to: ● ● Help better your life ● ● Raise your skills to help take care of your health needs How can I join? HPSJ finds members by using information frommany sources. Then a score is created. This score tells our nurses to reach out to you about how we can better help you. CCM is a choice for members. You can drop out of the program at any time. If you would like to be in the CCM program, you can: ● ● Be referred by your doctor to special doctors or health providers ● ● Be referred by the person taking care of you ● ● Tell us you would like to be a part of the CCM program by calling 1-209-942-6352 or TTY/TDD: 711 . What can you expect? If you join the CCM program: ● ● You will be given a health test. ● ● You will be given a case manager who will work with you, the person taking care of you and your doctor. ● ● Your case manager will make a plan to help make your life better and teach you how to deal with your health issue. ● ● You will be given health tip sheets about your health issue. ● ● We will help you get care or tools you may need. ● ● We will give you referrals to helpful aids in your area. F O R M O R E Call HealthReach at 1-800-655-8294 or, to learn more, visit hpsj.com/ advice-nurse-line .