Health Plan of San Joaquin | Focus Your Health | Summer 2019

6 Focus Your Health Get help for managing your health Need to ask a question about your health? HealthReach can help: D Speak with an advice nurse D Talk to a doctor D Find urgent care locations near you D Decide if your problem can be treated at home D Listen to audio health library topics Call HealthReach 1.800.655.8294 Call HealthReach - Free phone service to give you the care you need when your doctor is not available. HLTHRCH031318 What is Complex Case Management (CCM)? ● ● It is a program that gives you care to meet your health care needs. ● ● Our nurses work with you, your doctors and the person taking care of you to craft a plan of care that can help you with your health needs. This program was made to: ● ● Help better your life ● ● Raise your skills to help take care of your health needs How can I join? HPSJ finds members by using information from many sources. Then a score is cre- ated. This score tells our nurses to reach out to you about how we can better help you. The program is a choice for mem- bers. You can drop out of the program at any time. If you’re a member and would like to be in the CCM program, you can: ● ● Be referred by your doctor to special doctors or health providers ● ● Be referred by the person taking care of you ● ● Tell us you would like to be a part of the CCM program by calling 209.942.6352 ; TTY/TDD: 711 What can you expect? If you join the CCM program: ● ● We will give you a health test. ● ● We will give you a case manager who will work with you, the person taking care of you and your doctor. ● ● Your case manager will make a plan to help make your life better and teach you how to deal with your health issue. ● ● We will give you health tip sheets about your health issue. ● ● We will help you get care or tools you may need. ● ● We will give you referrals to helpful aids in your area.