Health Plan of San Joaquin | Focus Your Health | Summer 2019

Summer 2019 Standard U.S. Postage PAID Merced, CA Permit No. 1186 Health Plan of San Joaquin wants our members to knowwe speak their language. Or we can offer a helpful person who does. For doctor visits, a trained health interpreter can be requested, when needed. You do not have to ask family or friends to tell you what your doctor is saying. Call us at 888.936.PLAN ( 7526 ), or TTY/TDD: 711 , to get help. Doctors and HPSJ members can ask for an interpreter at no cost. You can get interpreter service in many languages, as well as American Sign Language. Be sure to ask for an interpreter when you make a doctor visit. If you would like to use a face-to-face interpreter, Focus Your Health please contact us: ● ● Five (5) to seven (7) business days in advance for any language need ● ● Ten (10) business days in advance for sign language If you find that you need an interpreter and your appoint- ment is in three (3) days, please call us and we will work with you to get you the help you need. We are here to help make sure you can understand your doctor in your language, and we understand that you cannot always call in the preferred time frame we have listed for you. Translation of member materials. Health Plan of San Joaquin gives written papers in a language that our members can read. Most papers are written in English and Spanish. If you cannot read these languages or you are not getting papers in your preferred language, let us know. To serve you better, please call our Customer Service department at 888.936.7526 , or TTY/TDD: 711 , and tell us your: 1 Written language of choice 2 Spoken language of choice 3 Race and ethnicity We will make a note in your file. This way, we can serve you better. Language help— You speak, we listen